Refund policy
This is a translation for your convenience. Only the German version is legally binding.
Here you'll find the cancellation policies for ceramics and for digital knitting patterns, as well as the model withdrawal form. The easiest way to withdraw is via the page Cancel contract.
Cancellation policy for ceramics (goods)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (einfach.birte, Birte Hoffmann, An der Alten Ziegelei 38, c/o Adressgeber #2060, 48157 Münster, Germany, email: hi@einfachbirte.studio) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.
You can also declare your withdrawal using the withdrawal function on our website: Cancel contract. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Cancellation policy for digital knitting patterns (digital content)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (einfach.birte, Birte Hoffmann, An der Alten Ziegelei 38, c/o Adressgeber #2060, 48157 Münster, Germany, email: hi@einfachbirte.studio) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.
You can also declare your withdrawal using the withdrawal function on our website: Cancel contract. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal
For a contract for the supply of digital content not supplied on a tangible medium (e.g. PDF knitting patterns), your right of withdrawal expires early once we have begun performance of the contract after you
- have expressly consented to us beginning performance before the end of the withdrawal period,
- have acknowledged that you thereby lose your right of withdrawal once performance has begun, and
- we have provided you with a confirmation of the contract in accordance with § 312f BGB (German Civil Code).
We obtain your consent and acknowledgement at checkout. You will receive the confirmation of the contract by email.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To einfach.birte, Birte Hoffmann, An der Alten Ziegelei 38, c/o Adressgeber #2060, 48157 Münster, Germany, email: hi@einfachbirte.studio:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following digital content (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
Further information
Cancellation before shipping
If you'd like to cancel a ceramics order before it has been shipped, please write to me as soon as possible at hi@einfachbirte.studio. As long as the order hasn't been shipped yet, I'm happy to cancel it and you'll get the amount paid back via your original payment method. Your statutory right of withdrawal remains unaffected.
Returning ceramics
Please pack the ceramics carefully and get in touch with me briefly before sending them back, so we can arrange the return. This is not a requirement for your withdrawal.
Damaged or faulty items
If your ceramics arrive damaged or faulty, you received the wrong item, or a knitting pattern doesn't work, please write to me at hi@einfachbirte.studio, ideally with photos. We'll find a solution together. Your statutory warranty rights remain unaffected.